Ellen Bessner

Avoid surprises: Be transparent with clients

In part 2 of this series, Ellen Bessner, a partner with Cassels, Brock and Blackwell LLP in Toronto, says clients don’t like to be surprised. She describes how an advisor can avoid surprises by being transparent with clients. She spoke with Gavin Adamson at the TMX Broadcast Centre.

• April 9, 2012 October 30, 2019
• 15:30

Transparency: Getting honest answers from clients

• April 2, 2012 October 30, 2019
• 06:00

Lawyer: Problem clients and the risk to your practice

• November 3, 2011 October 30, 2019
• 14:40

A lawyer’s advice on explaining products to clients

• October 11, 2011 October 30, 2019
• 18:40

Lawyer: Protect your practice with four Cs of documentation

• September 14, 2011 October 30, 2019
• 16:51

Lawyer: Sophistication elemental to KYC compliance

• May 13, 2011 October 30, 2019
• 10:54

Lawyer’s system keeps KYC forms current, compliant

• April 24, 2011 October 30, 2019
• 21:46

Litigation lawyer: Know your client and prove it with notes

• April 7, 2011 October 30, 2019
• 07:00

IDA leaves brokers confused, uninformed

Association's Policies 8 and 9 have significant implications for the industry

• November 22, 2001 October 29, 2019
• 10:57

Putting the cart before the horse

Are brokerage firms getting ahead of the IDA when setting internal policies?

• December 26, 2000 October 29, 2019
• 00:00