Don't rely on the CRA's 'notoriously wrong' info line, lawyer says
The AG's office placed calls to CRA contact centres over four months this year, asking general questions
Changes tackle the burden of phone calls and service backlogs
Legislative changes aren't yet in a notice of ways and means motion
Centres now answering 77% of incoming calls, addressing backlogs
Measure to cover up to 5.5 million low-income taxpayers by the 2028 tax year
CRA provides updated timeline for reassessments
The number of account holders who overcontributed quadrupled in past decade
Mortgage-seeking client was affected by outstanding — although incorrect — CRA liability
Move follows 100-day timeline to fix delays