Initiative provides donors with financial advice
New site is simpler, easier, faster
Continues strategic U.S. expansion
Big Five are making do with fewer branches now as Internet, ATM use surges
Some banks show marginal improvement, but most managers are still far from satisfied
Scotiabank stands out as TD and CIBC continue to grapple with problems
Huge changes are underway, and that is undermining account managers’ perceptions of their firms
Account managers report improvements, but consumer advocates remain critical
Fullgoal Fund Management