Banks adjust to client business habits
Big Five are making do with fewer branches now as Internet, ATM use surges
Big Five are making do with fewer branches now as Internet, ATM use surges
Some banks show marginal improvement, but most managers are still far from satisfied
Scotiabank stands out as TD and CIBC continue to grapple with problems
Huge changes are underway, and that is undermining account managers’ perceptions of their firms
MAIN CHART The overall mood of account managers at Canada’s banks and credit unions may not have improved much in 2003, but some bankers are…
Account managers report improvements, but consumer advocates remain critical
Technology and job security among reasons Scotia account managers love their bank
