CRM2 Guide 2014

A reference to the nuts and bolts of Phase 2 of the client relationship model (CRM2), and a guide to new developments.

October 15, 2014

The CRM2 shift

Clearing the way for clients

  • October 15, 2014 October 15, 2014
  • 13:45

Is CRM3 on the horizon?

With many financial products not subject to CRM2, some experts say the new rules may be extended

  • October 14, 2014 October 14, 2014
  • 23:00

Connecting the regulatory dots

Sort out the difference between Fund Facts and CRM2

  • October 14, 2014 October 14, 2014
  • 23:00

Getting in shape

Everyone, from client-facing advisors to ceos, needs to get the necessary training to be ready for CRM2

  • October 14, 2014 October 14, 2014
  • 23:00

Minding the gap

Organizational change isn't easy. But CRM2, in particular, requires an approach that is seamless

  • October 14, 2014 October 14, 2014
  • 23:00

Using tech to tame CRM2

The new rules require a lot of number crunching and record-keeping. A variety of digital tools are now available

  • October 14, 2014 October 14, 2014
  • 23:00

Tackling the conversation

Many firms are developing guidelines and forms for advisors to talk to clients about the costs OF their investments

  • October 14, 2014 October 14, 2014
  • 23:00

ReInventing the client relationship

Discussions about fees will require a new approach under CRM2

  • October 14, 2014 October 14, 2014
  • 23:00

The CRM2 rules: A primer

The new regime will mean more data gathering, more written reporting and more in-depth conversations with clients

  • October 14, 2014 October 14, 2014
  • 23:00

The bumpy road to reform

After a decade of push and pull between regulators and the industry, fundamental change is here

  • October 14, 2014 October 14, 2014
  • 23:00