The client exit interview
Finding out why your client is leaving can benefit your business
- By: Tessie Sanci
- September 9, 2014 November 17, 2019
- 09:55
Latest news in Client Communications
Get active — and compliant — on social media
Four ways to ensure you don’t break the rules
- By: Tessie Sanci
- August 1, 2014 November 17, 2019
- 11:10
List your value to clients
When your clients completely understand your services, your perceived value to them increases
- By: Fiona Collie
- June 11, 2014 November 17, 2019
- 10:40
Four ways to discuss fees with your clients
Disclosure has always been critical in building trust
- By: Dwarka Lakhan
- May 29, 2014 November 17, 2019
- 11:55
Do your clients trust you?
Three signs that they do — and what to do if they don’t
- By: Tessie Sanci
- May 20, 2014 November 17, 2019
- 10:30
Three ways to get proactive
Taking the lead in dealing with clients increases your credibility and client loyalty
- By: Tessie Sanci
- May 7, 2014 November 17, 2019
- 10:10
Set — and meet — client expectations
Timely contact is key to client retention — but how soon is “timely”?
- By: Tessie Sanci
- April 16, 2014 November 17, 2019
- 10:10
The gentle art of persuasion
To avoid being “pushy,” focus on the client’s agenda, not yours
- By: Tessie Sanci
- April 15, 2014 November 17, 2019
- 10:20
To be persuasive, be prepared
Knowing your client and planning your presentation leads to deeper conversations
- By: Tessie Sanci
- April 14, 2014 November 17, 2019
- 10:10
Add a personal touch to client contact
Email and social media help you contact a large audience. Make sure your messages are unique to each recipient.
- By: Tessie Sanci
- April 11, 2014 November 17, 2019
- 11:30
Turn prospects into clients … and referrals
Once you have developing trust with prospects, you can take steps to make them clients — and advocates of your services
- By: Tessie Sanci
- April 9, 2014 November 17, 2019
- 10:40
Gaining trust requires patience
Engage your audience, capture information and demonstrate your skills
- By: Tessie Sanci
- April 8, 2014 November 17, 2019
- 10:30
How to build a ‘trust framework’
Communicate your brand and demonstrate how you can help your clients
- By: Tessie Sanci
- April 7, 2014 November 17, 2019
- 11:00
Three things you must never, ever say to a client
Always exude confidence and demonstrate your knowledge
- By: Tessie Sanci
- April 4, 2014 November 17, 2019
- 10:15
How to manage disagreements with your clients
Find out why they want to deviate from the plan
- By: JoAnne Sommers
- March 25, 2014 November 17, 2019
- 10:55
Three ways to demonstrate your value to new clients
Use personal communication methods to cut through the “noise”
- By: Tessie Sanci
- March 18, 2014 November 17, 2019
- 10:15
A welcome process that encourages loyalty
Create a binder that keeps working throughout the relationship
- By: Tessie Sanci
- March 17, 2014 November 17, 2019
- 12:00
Improve your digital and phone contact with clients
Learn how to stand out in the information highway
- By: Tessie Sanci
- March 11, 2014 November 17, 2019
- 11:10
Four steps to an effective communications strategy
Now more than ever, contact is key to retaining clients
- By: JoAnne Sommers
- March 10, 2014 November 17, 2019
- 10:00
Three steps to more referrals
Engage your clients — and don’t ask
- By: Tessie Sanci
- February 12, 2014 November 17, 2019
- 11:25
Top three ways to not get referrals
Don’t put your clients on the spot
- By: Tessie Sanci
- February 11, 2014 November 17, 2019
- 11:00
Dealing with divorcing couples requires tact
Educate your clients and recommend alternatives to court
- By: Wendy Cuthbert
- February 4, 2014 November 17, 2019
- 10:30
How to ‘un-confuse’ a baffled client
Spot the signs and focus on your client’s needs
- By: JoAnne Sommers
- January 14, 2014 November 17, 2019
- 11:40
Year-end review: your communications strategy
Before you start thinking about your goals and resolutions for the new year, take a critical look at the methods you have used throughout the…
- By: Tessie Sanci
- December 13, 2013 November 17, 2019
- 10:40
Find compelling topics for your blog
Creating a steady flow of ideas
- By: Tessie Sanci
- November 27, 2013 November 17, 2019
- 13:00