Keeping your communication plan simple
Finding the “sweet spot” of balancing your goals with a clear plan on how to communicate them is critical
- By: Brent Jolly
- July 12, 2013 November 17, 2019
- 09:00
Latest news in Client Communications
How to establish a communication plan
Having such a plan in place effectively lets your audience know when and how they can expect to hear from you
- By: Brent Jolly
- July 11, 2013 November 17, 2019
- 09:05
Using the exit interview to mend fences
Don’t just let unhappy clients leave: find out what you can do to repair the relationship
- By: Brent Jolly
- July 4, 2013 November 17, 2019
- 09:25
Building a client-friendly practice
Simple details can make your clients feel special — and loyal
- By: JoAnne Sommers
- June 3, 2013 November 17, 2019
- 09:35
Casual Friday: A pitch-by-pitch follow-up call
A baseball approach can help guide a pivotal client conversation
- By: Brent Jolly
- May 3, 2013 November 17, 2019
- 12:50
Making effective follow-up calls
Define your purpose and show that your client is important to you
- By: Brent Jolly
- May 2, 2013 November 17, 2019
- 11:05
Five ways to retain your clients
Keeping existing clients is easier than recruiting new ones
- By: Dwarka Lakhan
- April 25, 2013 November 17, 2019
- 10:50
Five key rules of business etiquette
Good manners are about making people feel comfortable
- By: JoAnne Sommers
- March 28, 2013 November 17, 2019
- 10:30
Helping your clients avoid fraud
Just a few pieces of advice can help prevent serious problems
- By: Brent Jolly
- March 5, 2013 November 17, 2019
- 12:20
Show your clients some (professional) love
Get creative on Valentine’s Day
- By: Brent Jolly
- February 14, 2013 November 17, 2019
- 11:30
Having “the talk” with your clients
Focus on the value you provide for your fees
- By: Brent Jolly
- February 11, 2013 November 17, 2019
- 11:30
Casual Friday: Go easy on the fragrance
Too much of a good thing can turn clients off
- By: Brent Jolly
- February 1, 2013 November 17, 2019
- 12:30
Tell your story well
Make your narrative resonate with clients
- By: Brent Jolly
- January 23, 2013 November 17, 2019
- 12:10
Casual Friday: How to send the right signals
Non-verbal communication is more important than what you say
- By: Brent Jolly
- January 18, 2013 November 17, 2019
- 12:00
Tell stories that demonstrate your value
A good tale well told can turn prospects into clients
- By: Brent Jolly
- January 16, 2013 November 17, 2019
- 11:20
Casual Friday: Smile your way to success
A positive facial expression puts clients at ease
- By: Brent Jolly
- January 11, 2013 November 17, 2019
- 12:00
Five communication tips to earn client confidence
“Sometimes, what you don’t say matters more than what you say”
- By: Dwarka Lakhan
- January 10, 2013 November 17, 2019
- 11:40
Four ways to get more referrals in 2013
Express your value to clients
- By: Brent Jolly
- January 7, 2013 November 17, 2019
- 12:35
How to build trust with your clients
Take advantage of opportunities to stay in touch
- By: Brent Jolly
- December 3, 2012 November 17, 2019
- 12:30
Using visuals in client presentations
Graphics are a tried and true way to communicate
- By: Brent Jolly
- November 21, 2012 November 17, 2019
- 12:50
Using the “wow effect” to end a meeting
Leaving a client with a strong last impression can be more powerful than a strong first impression
- By: Brent Jolly
- November 20, 2012 November 17, 2019
- 12:00
What is your client really telling you?
Body language can help you understand a person’s feelings
- By: JoAnne Sommers
- November 13, 2012 November 17, 2019
- 11:00
Sending the right signals
Use your body language to give a positive message
- By: JoAnne Sommers
- November 12, 2012 November 17, 2019
- 10:35
Four steps to engaging presentations
Use tools and strategies to get your clients involved
- By: Brent Jolly
- November 8, 2012 November 17, 2019
- 12:50
How to become a better communicator
Skip the jargon and know your client
- By: Brent Jolly
- November 5, 2012 November 17, 2019
- 12:45