Prepare for the next mystery shop

Interview of Dan Richards, Ellen Bessner |

In part three of a eight-part series, “How not to get sued,” Ellen Bessner, partner, Babin Bessner Spry LLP, and Dan Richards, CEO, Client Insights, explain key takeaways for advisors from the Ontario Securities Commission mystery shop exercise in 2015, and give tips on handling upcoming mystery shops by the regulators.

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