Keep your clients

A three-part series on retaining clients. In part one: Four reasons clients leave. In part two: Understanding the “switching behavior” of clients. In part three: “Insuring” your client base.

May 29, 2013

Four ways to increase client loyalty

Most defections are preventable

  • May 29, 2013 October 30, 2019
  • 11:31

Understanding defections

When a client jumps ship, it might not be your fault

  • May 28, 2013 October 30, 2019
  • 11:30

Four reasons why clients leave

Knowing what turns them off can help you improve retention

  • May 27, 2013 October 30, 2019
  • 11:20