Thomson Corp. today has confirmed the loss of one Thomson employee on American Airlines Flight No.11.

“We are in close contact with the family, and are doing everything in our power to help them through this ordeal,” said Richard Harrington, president and CEO.

In addition, 10 Thomson Financial employees located in the World Trade Center remain unaccounted for as of 12:30 PM EDT on Thursday, September 13. All avenues to determine the status of the missing employees are being pursued. All other Thomson employees working in the World Trade Center have been confirmed safe.

Thomson Financial business services are fully operational. Backup systems have been activated and Thomson Financial has relocated its operations staff from the financial district to alternative locations in the New York metro area.

Other major Thomson Financial operations centers in Newark, Boston, Rockville, MD, as well as its other 45 offices around the world, continue to operate normally. As a result, nearly all products and services are available to customers on a fully functional basis. A special U.S. customer hotline has been established at 877-378-7762 to assist with any inquiries.