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Company: OmbudService for Life & Health Insurance

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Customer Relationship Management handshake provider and customer flat illustration

Insurers are becoming more diligent of informing consumers about the dispute resolution service

APEXA platform launches after several delays

OLHI’s annual report notes that the organization is pursuing changes to the way complaints about independent agents are handled

OBSI plans to improve resolution process

The increase is attributed primarily to new processes that OLHI has implemented for assessing and handling complaints

The OmbudService for Life and Health Insurance has revamped its website with a new suite of online tools

OBSI plans to improve resolution process

The Joint Regulators Committee has created a process for OBSI to report possible systemic issues to the regulators

OLHI finds that non-binding recommendations are effective

Mortgage life insurance is the source of many complaints

OLHI also finds increased website usage and has plans to improve its public communications