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Report Card on Banks 2017

Canada’s Big Six banks are struggling to live up to their branch-based financial advisors’ expectations in some critical categories while the advisors themselves are watching their books of business shrink.

June 28, 2017

Slideshow: Big differences among banks’ advisors

At some banks, advisors resemble their brokerage or dealer counterparts; at others, they appear to be positioned much closer to traditional frontline retail bankers

  • June 28, 2017 January 20, 2018
  • 07:00

Report Card on Banks 2017: Editors discuss key themes

Pablo Fuchs, senior editor with Investment Executive, and Fiona Collie, staff writer, discuss the results of this year’s Report Card on Banks, which show that the Big Six Banks are failing to live up to branch-based advisors’ expectations.

  • June 23, 2017 December 19, 2017
  • 10:50

Report Card on Banks 2017 main chart

How advisors rated their firms

  • June 22, 2017 January 19, 2018
  • 23:50

Banks are failing to meet expectations

Surveyed advisors said much work is required in some key areas, such as support for tax planning, compensation, pensions and technology

  • June 22, 2017 January 19, 2018
  • 23:50

Pension plans leave much to be desired

Advisors have high expectations of their banks' pension plans, but many bemoaned the changes their firms have implemented

  • June 22, 2017 December 18, 2017
  • 23:50

Banks deliver on clients’ online access

Advisors praised their banks' websites and mobile apps for being easy to use and providing clients with access to accounts

  • June 22, 2017 December 18, 2017
  • 23:50

Some support services are lacking

Advisors have various reasons for their dissatisfaction with their banks' support for both tax and wills and estate planning

  • June 22, 2017 December 18, 2017
  • 23:50

Changes to paycheques upset advisors

Scotiabank, National Bank and CIBC advisors were quite vocal in their disapproval of changes to their paycheques

  • June 22, 2017 December 18, 2017
  • 23:50

Banks are falling behind in technology

Advisors cited technology as one the key areas that their banks could most improve upon

  • June 22, 2017 December 18, 2017
  • 23:50

Advisors face downward pressure

An overall decline in advisors' average AUM and productivity may be signs that all is not right in this channel

  • June 22, 2017 January 22, 2018
  • 23:09