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Dealers’ Report Card 2017

Financial advisors rely upon their dealers to provide a solid foundation of key services and support on which to grow their businesses. However, advisors believe there are a few cracks in that foundation as firms are struggling to deliver or meet advi­sors’ expectations in these key areas.

June 15, 2017

Slideshow: How advisors rated their firms in the past decade

Although there have been significant changes to the Report Card, advisors’ ratings, overall, have remained fairly stable since 2008

  • June 15, 2017 January 20, 2018
  • 08:45

Slideshow: How the average advisor at each dealer is performing

There’s pressure on advisors’ AUM at some firms, which is impacting their compensation negatively and also often affecting advisors’ views of their dealers

  • June 7, 2017 January 22, 2018
  • 08:55

Dealers’ Report Card 2017: Editors discuss results

Pablo Fuchs, senior editor with Investment Executive, and Fiona Collie, staff writer, discuss why survey participants believe their dealer firms are failing to meet expectations in some key categories.

  • June 2, 2017 December 19, 2017
  • 08:30

Advisors want better support

With ratings declining in some key areas and fewer advisors prepared to recommend their firms, advisors believe their firms could be doing a lot more to keep them satisfied

  • May 31, 2017 January 19, 2018
  • 23:50

Dealers’ Report Card 2017 main chart

How advisors rated their firms

  • May 31, 2017 January 19, 2018
  • 23:50

The struggle to keep up

Many advisors bemoan their firms not standing up to the regulators or offering enough support to deal with regulatory changes, and firms struggle to be in compliance

  • May 31, 2017 December 18, 2017
  • 23:50

Having a voice matters to advisors

Getting things right in handling advisors' feedback can be a challenge for firms even when they put significant efforts in place to accept and respond to that feedback

  • May 31, 2017 December 18, 2017
  • 23:50

A magic formula for the back office

Having skilled, experienced and helpful staff with long tenure in the firm goes a long way toward ensuring advisors are satisfied with their dealer firm's back-office department

  • May 31, 2017 December 18, 2017
  • 23:50

Advisors pleased with products

Much praise was given to dealer firms that have an extensive mutual fund offering and provide access to other products that cater to specific clients

  • May 31, 2017 December 18, 2017
  • 23:50

Small clients are safe with dealers

Almost nine in 10 advisors said their dealer firms don't encourage advisors to drop the smallest clients from their books of business. Advisor independence and the need to take care of growing clients' needs were cited as key reasons

  • May 31, 2017 December 18, 2017
  • 23:50