George Hartman, a business coach and president and CEO of Market Logics Inc. of Toronto, describes how advisors can develop specific tactical ideas to improve their practices. It's the third in a four-step process to developing a business plan. He spoke with Gavin Adamson, IE:TV producer, at the TMX Broadcast Centre in Toronto. Part 6 of a multi-part series based on Hartman's book Blunder, Wonder, Thunder.