Industry News

Dealers’ Report Card 2017

Financial advisors rely upon their dealers to provide a solid foundation of key services and support on which to grow their businesses. However, advisors believe there are a few cracks in that foundation as firms are struggling to deliver or meet advi­sors' expectations in these key areas.

In this Special Feature

  • Dealers’ Report Card 2017: Editors discuss results

    Pablo Fuchs, senior editor with Investment Executive, and Fiona Collie, staff writer, discuss why survey participants believe their dealer firms are failing to meet expectations in some key categories.

    Industry News
  • Advisors want better support

    With ratings declining in some key areas and fewer advisors prepared to recommend their firms, advisors believe their firms could be doing a lot more to keep them satisfied

    Dealers’ Report Card
  • Dealers’ Report Card 2017 main chart

    How advisors rated their firms

    Dealers’ Report Card
  • Slideshow: How advisors rated their firms in the past decade

    Although there have been significant changes to the Report Card, advisors’ ratings, overall, have remained fairly stable since 2008

    Industry News
  • Slideshow: How the average advisor at each dealer is performing

    There’s pressure on advisors’ AUM at some firms, which is impacting their compensation negatively and also often affecting advisors’ views of their dealers

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  • Advisors’ businesses in state of flux

    The emergence of new competitors, such as robo-advisors, combined with the impact of increased regulation and shifts at both the client level and within the advisor population, have led to a drop in average AUM and productivity

    Dealers’ Report Card
  • Small clients are safe with dealers

    Almost nine in 10 advisors said their dealer firms don't encourage advisors to drop the smallest clients from their books of business. Advisor independence and the need to take care of growing clients' needs were cited as key reasons

    Dealers’ Report Card
  • Advisors pleased with products

    Much praise was given to dealer firms that have an extensive mutual fund offering and provide access to other products that cater to specific clients

    Dealers’ Report Card
  • A magic formula for the back office

    Having skilled, experienced and helpful staff with long tenure in the firm goes a long way toward ensuring advisors are satisfied with their dealer firm's back-office department

    Dealers’ Report Card
  • Having a voice matters to advisors

    Getting things right in handling advisors' feedback can be a challenge for firms even when they put significant efforts in place to accept and respond to that feedback

    Dealers’ Report Card
  • The struggle to keep up

    Many advisors bemoan their firms not standing up to the regulators or offering enough support to deal with regulatory changes, and firms struggle to be in compliance

    Dealers’ Report Card